Return & Refund Policy

Thank you for supporting Brimstone Hill Fortress National Park. This policy explains returns and refunds for tickets, memberships, and donations purchased through our website.

Tickets & admissions

Ticket purchases are generally non-refundable except where required by law or at our discretion (e.g. site closure, event cancellation). Unused tickets may not be exchanged unless stated at purchase.

Memberships

Membership fees follow the terms shown at checkout. Refunds for memberships, if any, are handled according to your membership category and applicable law.

Donations

Donations are voluntary and typically non-refundable. Contact us if you believe a donation was made in error.

How to request a refund

Email us with your order number and reason for the request. Approved refunds are returned to the original payment method when possible.

Chargebacks

Please contact us before initiating a chargeback so we can resolve your concern.